Frequently asked questions

Is there a TangoHive app for iPhone?

1. 1. Yes. TangoHive has a native iPhone and iPad app on the App Store, and it is free to download.
2. 2. The app does the whole calendar side of TangoHive: create and share calendars, subscribe to a feed (Google, Apple, or any ICS/webcal link) that stays in sync, import a schedule from a link, paste anything and let AI turn it into events, search across your calendars, Fix a whole calendar with AI, and edit repeating events. It uses your phone's own share sheet, so sending a calendar by Messages or WhatsApp is one tap.
3. 3. The website does everything the app does and more (your group's public page, posts, and contacts live on the web). You can use either, or both with the same account: sign in on the app with the same email.
4. 4. There is no Android app yet. On Android, open tangohive.com in your browser, and anyone can still open and subscribe to a shared calendar link with no app and no account.

Get TangoHive on the App Store

Do I need the app, or can I just use the website?

1. 1. You never need the app. tangohive.com does everything in any browser, on a phone or a computer.
2. 2. Anyone you share a calendar or a page with needs nothing at all: no app and no account. They open your link and can add the calendar to Apple Calendar, Google Calendar, or Outlook right there.
3. 3. The iPhone app is a convenience for the person running things: quick access on your own phone and your phone's native share sheet for sending links. Pick whatever fits; it is the same account either way.

Is TangoHive free?

1. 1. Yes. Personal and family calendars are free with no limits: create, import, share, subscribe, and Fix with AI.
2. 2. Groups are free too, with everything included: your group's site, posts, contacts, and email sends up to 250 messages a month. One post emailed to 40 people uses 40 messages, and the count resets on the first of each month.
3. 3. If a group needs to reach more people, Pro is $10 a month or $100 a year and raises the limit to 2,500 messages a month. There is no charge per person on your team, and no limit on how many groups you run.
4. 4. To upgrade, open Team from the menu while you are in the group and choose Upgrade in the Billing section.

Pricing · Manage or cancel a subscription

How to create your first calendar

1. 1. Sign in and open My calendars from the top navigation.
2. 2. Press "New calendar", name it after one schedule (one kid, one team, one ministry), and pick a color.
3. 3. Add events with "Add events" in the header: paste a schedule, drop a link, or enter one by hand.
4. 4. Repeat for each schedule in your life. Small, single-purpose calendars work best because you can share each one with exactly the right people.

How to turn a pasted schedule into events

1. 1. Open "Add events" and choose Paste (or "From a link" for a web page or feed URL).
2. 2. Paste the coach's email, the newsletter, the season schedule, whatever you have.
3. 3. Press "Turn into events". The AI may ask a clarifying question or two, like which location applies.
4. 4. Review the proposed list: every event has a checkbox, nothing saves until you confirm.
5. 5. Pick the calendar they belong to and confirm. The events land, and the original text is never stored.

How to combine multiple calendars

How do I manage or cancel my group's subscription?

1. 1. Switch into the group, open Team from the menu, and scroll to Billing.
2. 2. Choose Manage subscription. It opens a secure page from Stripe, our payment processor.
3. 3. There you can change the card, switch between monthly and yearly, download invoices, or cancel.
4. 4. If you cancel, the group keeps Pro until the end of the period you already paid for, then goes back to Free. Nothing is deleted.
5. 5. If a payment fails, the group keeps Pro while Stripe retries the card for a few weeks, and the email on the account is told how to update it.
6. 6. Only an admin of the group can see Billing.

Who can read our group's posts?

1. 1. Posts are for members, not the world. They are never listed in search engines, and a stranger opening a post link sees only your group's name and a sign-in prompt - not the title or contents.
2. 2. Everyone you email reads with one tap from their own email - no account, no password. The link in their email recognizes them.
3. 3. Anyone on your contact list can also sign in with that same email address on your site and read everything.
4. 4. Your public SITE is the opposite on purpose: it is meant to be found and shared. Links and the calendar live there; posts stay behind the member line.

Do parents need accounts or an app?

1. 1. No accounts, no app. The email each person receives contains their own link; tapping it opens the post immediately.
2. 2. The calendar works the same way: one tap subscribes their phone's own calendar app, and every update flows automatically.
3. 3. If someone wants to sign in on your site to browse older posts, they use the email address your group already has for them - a sign-in code is emailed, no password to invent.

Can we use our own web address?

1. 1. Your site lives at tangohive.com/o/your-name, and you choose the name in Site settings.
2. 2. Renaming is safe: every address your site has ever had keeps redirecting to the current one, and post links never depended on it.
3. 3. Pointing a fully custom domain (like maplehillpta.org) at your site is on our roadmap for paid plans.

Who owns our contact list?

1. 1. Your list is yours. TangoHive never emails your contacts except when someone on your team sends a post announcement.
2. 2. Unsubscribes are honored automatically and permanently - a parent who opts out stays opted out even if re-imported.
3. 3. Only your team can see the list, and only members with the right role can send to it.

How to share a calendar with one link

1. 1. Quick answer, for Google Calendar (the most common case): on a computer, hover the calendar under "My calendars" in the left sidebar, open its three-dot menu, choose "Settings and sharing," click "Add people and groups," enter an email, pick a permission level, and click Send.
2. 2. The exact steps depend on where you keep the calendar: Google Calendar, Apple's iCloud Calendar, Outlook, or a link based calendar tool. Each has its own step by step section below, starting with Google Calendar and the iPhone, then the simplest option for people who use a mix of all of them.
3. 3. A shareable calendar is one that other people can see, and ideally subscribe to, so it stays current on their own phone or computer without you resending anything. Google, Apple, and Outlook can each do this inside their own ecosystem; the exact clicks are below.

How to share an Outlook calendar · How to subscribe from Apple or Google Calendar · How to share a family calendar

How to subscribe from Apple or Google Calendar

1. 1. Open the share page link you were sent (or your own calendar's Share window).
2. 2. Press Apple, Google, or ICS feed and follow the one confirmation step.
3. 3. Your phone or Google account now checks the feed on its own schedule; changes flow in automatically.
4. 4. Heads up: Google can take up to a day to refresh subscribed calendars, and Apple's refresh interval is a device setting. The share page itself is always current.

Google subscription not updating? · How to subscribe to a calendar link · How to share a calendar on iPhone

How often does a synced calendar refresh?

1. 1. When you subscribe TangoHive to an outside feed (an ICS or webcal link added with "Keep this calendar in sync"), we re-check that feed automatically about every 6 hours, four times a day, and bring over anything that changed - new, moved, and cancelled events. Your own hand-added events are never touched.
2. 2. The checks run at 00:23, 06:23, 12:23, and 18:23 UTC, which is currently 8:23 PM, 2:23 AM, 8:23 AM, and 2:23 PM US Eastern and 5:23 PM, 11:23 PM, 5:23 AM, and 11:23 AM US Pacific. The US clock times shift by an hour with daylight saving; the UTC times never change.
3. 3. A brand new subscription does not wait: the moment you subscribe, that first import is the first sync. The 6-hour cadence only governs the refreshes after that.
4. 4. Need the latest right now? Open My calendars and press Refresh on the synced calendar to pull it immediately.
5. 5. This is in step with the big calendars: Google and Apple also refresh the feeds they follow every few hours, so 6 hours keeps everyone at about the same pace.

How to subscribe to a calendar link · How to import a calendar you already follow

How to import a calendar you already follow

1. 1. Open "Add events", choose "From a link", and paste the ICS or webcal URL.
2. 2. Review the imported events like any other import: checkboxes first, nothing saves until you confirm.
3. 3. Once imported, the events are yours: fix times with AI, recolor, and share a clean version with your group.

How to import an ICS feed

How to fix a messy calendar with one instruction

1. 1. Open "Fix with AI" from the menu (or the sparkle button above your calendar).
2. 2. Describe the fix in plain words: "Move everything on Mondays to the Gibson calendar", "Delete the October events", "Practices should be 90 minutes".
3. 3. Press "Preview changes". Every affected event appears as a before-and-after row with a checkbox.
4. 4. Untick anything you disagree with, then apply. Nothing changes until you do.

What the AI reads, and what it never sees

1. 1. When you paste a schedule, the pasted text is sent to the AI once, to propose events. It is not used to train anything.
2. 2. When you use Fix with AI, your calendar's events are shared with the AI for that one request.
3. 3. The AI never reads your contacts, your email, or anything outside the request you make.
4. 4. You review everything before it saves; the AI cannot change your calendar on its own.

How "Shared with me" works

1. 1. When someone invites your email, or you press "Add to my TangoHive" on a share page while signed in, that calendar joins your account.
2. 2. It shows up in your own calendar views alongside your events. View access means you can look, not touch; edit access means you can add and change events too, which is the move for two parents running the kids' calendars.
3. 3. It works even in the other order: if someone shares to your email before you have an account, the calendar is waiting the moment you sign up with that address.
4. 4. To stop following one, open My calendars and press Leave next to it under "Shared with me".

What happens when I invite someone by email

1. 1. If they already have a TangoHive account with that email, the calendar attaches the moment you send the invite: it is simply there the next time they open the app or the web, with the access level you chose.
2. 2. If they are new, the invite email sets up their account in one tap, with the calendar already inside. No password, no forms.
3. 3. Either way you can watch the state under People on My calendars: "Invited, not signed in yet" flips to accepted once they are in.

Can someone I shared with pass the calendar along

1. 1. Anyone you share with can copy the calendar's view-only link (Copy link under Shared with me, or Share in the app) and send it onward, so grandparents get the game schedule without you lifting a finger.
2. 2. That link shows the same public share page you control: if you ever press Stop sharing, it stops working for everyone who has it.
3. 3. Granting real access, view or edit, always stays with the owner: only you can invite people, change roles, or remove them.

Which email address to sign up with

1. 1. Your account is keyed by email. Calendars shared to that address attach automatically.
2. 2. If people share to your personal address, sign up with the personal address.
3. 3. Using Google sign-in with the same address, a magic link, or a password all reach the same account.
4. 4. If a share went to a different address of yours, easiest today is to ask the sender to invite the address you actually use.

How to delete your account and everything in it

1. 1. Open Settings from the menu and scroll to the Danger zone.
2. 2. Press "Delete my account", type DELETE to confirm, and press "Delete everything".
3. 3. Everything is erased immediately and permanently: calendars, events, contacts, share links, and your login itself. People you shared with lose access at the same moment.
4. 4. There is no grace period and no recovery, so export anything you need first (each calendar's ICS feed is a full copy).
5. 5. The same option exists in the iOS app under My calendars.

How to share one event with only some people on a shared calendar

1. 1. A shared family calendar usually has several people on it, and not everything on it is for all of them. A haircut, a doctor's appointment, a surprise party for one of the people on the calendar: you want it on the same calendar, just not visible to everyone.
2. 2. Open the event (or create a new one) and find Who can see it, directly under the calendar it is on. It starts on Everyone on this calendar, which is how every event behaves unless you change it.
3. 3. Choose Only some people. Nobody is selected at first, so you start from a blank slate and add the one or two people who should see it. Tap a name again to remove them, or Clear everyone to start over.
4. 4. You are never in the list, because you always see your own events. If you pick nobody at all, the event is yours alone.
5. 5. Save. The event shows a small padlock so you can tell at a glance which events are limited. Everyone else on the calendar sees nothing there at all: no title, no blocked-out time, no hint that anything is hidden.
6. 6. To undo it, open the event again and choose Everyone on this calendar.

Who can see your calendars · How to share a calendar

Who can see your calendars

1. 1. By default a calendar is visible to exactly one person: you.
2. 2. Sharing creates an unlisted link: anyone holding the link can view, but the page is excluded from search engines and the URL is unguessable.
3. 3. Invited people see the calendar under their own account, as a viewer or an editor depending on the role you gave them. Viewers can only look; editors can also add and change events.
4. 4. Individual events can be narrowed further: any event can be limited to you plus a few of the people on the calendar, and everyone else sees nothing there. See sharing one event with only some people.
5. 5. You can refresh or revoke any share link at any time from the Share window, which cuts off everyone holding the old URL.

Share one event with only some people